What responsibilities can new hires expect in a role similar to yours?

Within the first few weeks of hire, you will want to get acquainted with how everything works. Billing clients for your time is an art form. Once you get that down the responsibilities are to take care of your clients. Be the Workday expert we hired you to be. Fulfill client needs to the best of your ability. There are Service Level Agreements in place for the time to respond to tickets. Our job is to make sure we meet those SLAs and provide the best service we can. Some intangibles are to be a good team player. Work with your team. Connect with your team. Embody the culture that exists here at Kognitiv. Once you have (and it won't be hard because the working culture here is awesome) everything else falls into place quite nicely.